Legal

Terms & Conditions

Last updated: 5 April 2026  ·  Effective immediately

Who we are

The Services are operated by uxpeak, a sole trader registered in the United Kingdom (the "Trader", "we", "us", "our"). Our address for service of legal notices and formal documents is Uxpeak, Unit 121228, PO Box 6945, London, W1A 6US. For everything else — support, billing, refund requests, privacy questions, and legal inquiries — please email us at support@uxpeak.com and we'll reply within 2 business days.

These disclosures are provided to comply with the UK Business Names Act 1985, the Electronic Commerce (EC Directive) Regulations 2002, and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Accepting these Terms & eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract to buy from uxpeak or create an account. By using the Services, you confirm that you meet these requirements and that the information you give us is accurate. The Services are not intended for children under 18 and we do not knowingly contract with minors.

You may not use the Services if you are located in, or are a resident or national of, any country or territory subject to comprehensive sanctions (including those imposed by the UK, EU, UN, or US), or if you are on any government sanctions, denied-persons, or restricted-parties list.

We may update these Terms from time to time. When we do, we'll update the "Last updated" date above and, for material changes, notify you by email or a clear on-site notice at least 7 days before the change takes effect. Continuing to use the Services after the change means you accept the new Terms. If you don't agree, you must stop using the Services.

Your account

• You're responsible for keeping your login details secure and for everything that happens under your account.
• Accounts are personal and non-transferable. You can't share, sell, lend, or give your login to anyone else.
• You must give us accurate information and keep it up to date.
• We may suspend or close your account if you break these Terms, misuse the Services, or attempt to defraud us.

What you get (license to use content)

When you buy a uxpeak course, playbook, or membership, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and view the content for your own learning and personal or internal business use. The length of access is shown on the product page at checkout.

All content — videos, text, slides, templates, exercises, graphics, code, designs, and branding — is owned by uxpeak or its licensors and is protected by copyright, trademark, and other laws. Nothing on the site transfers any ownership to you.

What you may not do (Acceptable Use)

You agree that you will not, and will not allow, encourage, or assist anyone else to:

• Share or distribute — share, resell, rent, lease, sublicense, publish, broadcast, upload, post, or make available any uxpeak content, in whole or in part, on any platform (including file-sharing sites, Telegram/Discord groups, torrents, private communities, or social media).
• Copy or record — download, scrape, copy, mirror, screen-record, stream-rip, transcribe, or store our videos, slides, templates, or written materials, except where a "download" button is explicitly provided for that specific file.
• AI / data mining — use the content (or allow anyone to use it) to train, fine-tune, benchmark, evaluate, or develop any machine-learning model, dataset, embedding, retrieval system, or AI product, whether commercial or non-commercial. This is an express reservation of rights under Article 4(3) of the EU DSM Directive and the UK text-and-data-mining exception — no permission is granted and any use is a material breach of these Terms.
• Reverse engineering — reverse-engineer, decompile, disassemble, or attempt to derive our source code, methods, processes, or underlying ideas.
• Competing products — use the Services, content, or knowledge gained to create, teach, or promote a competing course, coaching programme, bootcamp, mentorship, or educational product.
• Account sharing — share, sell, transfer, or give access to your account credentials; allow more than one person to use a single account.
• Unlawful / harmful use — post, upload, transmit, or otherwise use the Services in any way that is unlawful, defamatory, infringing, hateful, harassing, threatening, obscene, discriminatory, or that violates anyone's rights.
• Security / abuse — interfere with or disrupt the Services, bypass or attempt to bypass security, DRM, rate-limits, paywalls, or access controls; probe, scan, or test vulnerabilities without written permission; use bots, scrapers, crawlers, headless browsers, or any automated means to access the Services.
• Misrepresentation — impersonate anyone, misrepresent your affiliation with us, or claim endorsement we have not given.
• Chargeback abuse — initiate a chargeback or payment dispute without first contacting us in good faith for a refund under the policy below.

Prices, payment, and taxes

• Prices are shown in the currency indicated at checkout and may change at any time. Changes do not affect purchases already completed.
• Payments are processed by third-party payment providers (for example, Stripe or PayPal). By paying, you also agree to their terms.
• Prices may be shown excluding VAT, sales tax, or local taxes, which will be added at checkout where required.
• You are responsible for any bank fees, currency-conversion fees, or taxes owed in your country.

Subscriptions and auto-renewal

If you buy a subscription product, it will automatically renew at the end of each billing cycle at the then-current price, until you cancel. You can cancel anytime from your account settings; cancellation takes effect at the end of the current billing period and you keep access until then. We do not refund partial billing periods unless required by law.

Refund policy — 7-day money-back guarantee

The guarantee applies to one-time purchases and to the first billing cycle of new subscriptions only. To keep it fair for everyone:

• Refund requests submitted after 7 calendar days from the purchase date are not eligible.
• Refunds are not available where we reasonably determine that the request is an abuse of the policy — for example, requests made after completing more than 25% of the course, bulk downloading of materials, evidence of account sharing, repeated refund history on the same product or card, or where content has been copied or redistributed.
• Renewal charges on ongoing subscriptions are non-refundable once taken; you can cancel auto-renewal from your account at any time and keep access until the end of the paid period.
• Refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.

UK statutory right of cancellation — 14-day cooling-off period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers normally have a 14-day right to cancel online purchases. For digital content that is supplied immediately (such as our online courses, playbooks, and downloadable resources), this right ends as soon as you begin accessing or downloading the content, provided that: (a) you have given your express prior consent to immediate supply, and (b) you acknowledge that you will lose your right to cancel once supply begins. By ticking the consent box at checkout (or by starting any lesson, downloading any file, or opening any resource), you give that express consent and acknowledge the loss of your 14-day cancellation right under Regulation 37(1)(a).

Our 7-day money-back guarantee above still applies to you as a contractual benefit. EU consumers have the equivalent right under Directive 2011/83/EU and the same waiver applies on the same basis.

Educational content — no guarantees of results

Testimonials, case studies, reviews, screenshots, and statistics shown on the site are from real students but are individual and non-typical. They are not promises, forecasts, or representations about what you will achieve. Any earnings, employment, or outcome figures shown are illustrative only and are not a guarantee. Nothing on uxpeak constitutes legal, financial, career, tax, investment, medical, or professional advice.

You agree that you are solely responsible for any decisions you make based on our content and that you will not rely on us for any specific outcome.

Chargebacks & payment disputes

If you believe you've been charged in error or wish to request a refund, please email support@uxpeak.com first — we resolve the vast majority of issues within 2 business days. Initiating a chargeback or payment dispute without first contacting us is a material breach of these Terms, and we reserve the right to (a) immediately suspend your account and access to all content, (b) recover our costs (including chargeback fees of up to £25 per dispute and reasonable admin time), and (c) refer repeat or fraudulent chargebacks to debt recovery or law enforcement.

Third-party tools and links

The Services may link to third-party websites, tools, or platforms (such as Figma, YouTube, or payment processors). We don't control them and aren't responsible for their content, terms, or practices. Using them is at your own risk.

Disclaimer of warranties

The Services are provided "as is" and "as available". To the fullest extent permitted by law, we exclude all representations, warranties, conditions, and terms, whether express or implied (including by statute, custom, course of dealing, or otherwise), including any implied terms as to satisfactory quality, fitness for a particular purpose, accuracy, completeness, non-infringement, or uninterrupted availability. We do not warrant that the Services will be error-free, secure, free of viruses, available at any particular time, or that they will meet your specific requirements or produce any particular result.

Any content provided is for general education only and is not personal advice. You must use your own judgement before acting on any of it.

Limitation of liability

This section allocates risk between you and us. Please read it carefully. Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any matter that cannot lawfully be limited or excluded under UK law (including your non-waivable statutory rights as a consumer under the Consumer Rights Act 2015). Subject to that:

• We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect, special, or consequential loss, or for any loss of profits, revenue, goodwill, business opportunity, anticipated savings, data, or reputation, or for any loss arising from your business use of the Services (these Services are supplied for personal learning, not commercial operations).
• Our total aggregate liability to you, arising out of or in connection with these Terms, the Services, and any content, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the total amount you actually paid us for the specific product or subscription giving rise to the claim in the 6 months immediately before the event giving rise to liability, or £100, whichever is the lower.
• Claims must be brought within 12 months of the event giving rise to them, or they are waived to the fullest extent permitted by law.

You agree that this limitation is reasonable given the price you paid, the nature of the Services as educational content, and the availability of alternative providers. If any part of this section is held unenforceable, the remainder will continue in full force.

Indemnification

You agree to indemnify and hold uxpeak, its owners, contractors, and affiliates harmless from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from (a) your use of the Services, (b) your breach of these Terms, or (c) your violation of any law or third-party right.

Termination

You can stop using the Services at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, misuse the Services, or if we stop offering the Services. On termination, your license to use the content ends immediately. Sections meant to survive (IP, disclaimers, liability limits, indemnity, governing law) will continue to apply.

Intellectual property & DMCA

"uxpeak", our logo, and related marks are trademarks of uxpeak. You may not use them without our written permission. If you believe content on the Services infringes your copyright, email support@uxpeak.com with (i) your contact details, (ii) a description of the work, (iii) the URL of the infringing content, and (iv) a good-faith statement. We'll respond in line with applicable law (including the DMCA where it applies).

Governing law & disputes

These Terms, their subject matter, and their formation (and any non-contractual disputes or claims arising out of or in connection with them) are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, except that if you are a consumer resident in another part of the UK or the EU, mandatory consumer-protection law may give you the right to bring proceedings in your local courts.

Informal resolution first. Before starting any formal legal proceedings, you agree to contact us at support@uxpeak.com with a written description of the dispute, and give us at least 30 days to try to resolve it. Most issues are resolved quickly this way.

Individual claims only. To the fullest extent permitted by law, you agree to bring any claim only on an individual basis, and not as a claimant or class member in any class, collective, consolidated, or representative action. This does not affect any non-waivable statutory right to collective redress you may have as a consumer under UK or EU law.

Your consumer rights

If you are a consumer, you have certain statutory rights under UK law (including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013) that cannot be taken away by contract. Nothing in these Terms affects those rights, and where any clause conflicts with them, your statutory rights prevail.

Miscellaneous

• Entire agreement: These Terms, together with our Privacy Policy, are the complete agreement between you and uxpeak.
• Severability: If any part of these Terms is found invalid, the rest stays in force.
• No waiver: If we don't enforce a right once, that doesn't mean we waive it.
• Assignment: You can't assign these Terms without our consent. We may assign them to an affiliate or successor.
• Force majeure: We're not liable for delays or failures caused by events outside our reasonable control.

Contact

Questions about these Terms? Reach out at support@uxpeak.com. We usually reply within 2 business days.

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